JOB DESCRIPTION
Responsible for the absence entitlements and adjustments. Ensuring correct forms
are completed and authorised.
• Be proactive.
• Be the point of contact for all those eligible for holiday.
• Oversee and coordinate all maternity and paternity leave.
• Full understanding of compassionate travel, entitlement and process of applications for
compassionate leave.
• Run an absence report after every leave period.
• Maintain a travel register during the financial year for all hotel, flight, ferry and rail bookings.
• Upload all completed travel application emails to the SharePoint for audit purposes.
• Ensure correct travel is booked for leave/graduation in a timely manner.
• Print the register for all bookings.
• Liaise with agencies as necessary.
• Be the point of contact for all railcard queries.
• Complete accountable documents.
• Apply for refunds when a rail ticket has not been used, even half journeys.
Other duties
• To carry out monthly information and health checks.
• To attend and participate in training required for the role.
• Carry out additional tasks as required
RESPONSIBILITIES
To be polite, professional and friendly with customers, clients and colleagues• To ensure the highest level of customer care is adhered to at all times
• To demonstrate a can-do attitude towards individual customer requests and strive to exceed
customer expectations
• To take personal responsibility for correcting customer or client service problems
• Ask questions to understand customer needs and actively seek feedback on standards of
performance
• To always look out for opportunities to develop our service
• As part of our commitment for continuous improvement and innovation, all colleagues are
encouraged to seek ways to improve work activities and promote efficiency
• Be prepared to assist colleagues in a willing and positive manner including assisting with other
duties as required
• Be prepared to attend all relevant training sessions and meetings
To your customers and clients
o Have positive and lasting relationships with all customers and clients
o Act on customer requests and anticipate their needs
To your team
o I create an environment of fun and teamwork
o I ensure uncompromising standards of cleanliness, creating a safe workplace.
40 Hours a week.
8am – 5pm
Monday – Friday
£23,000 – £25,000